Last Updated: 20 May 2026
This Privacy Policy document contains types of information that is collected, recorded and used by SOK: Shetland's Organisation for Knitters.
If you have additional questions or require more information about our Privacy Policy, contact us at sok@sokshetland.org.
1. Information We Collect
We collect information to provide a better shopping experience, manage your orders, and safely deliver your knitting supplies and garments.
Information You Provide Voluntarily
- Personal Details: Name, billing address, shipping address, email address, and phone number when you make a purchase or create an account.
- Payment Information: Payment details (like credit card numbers) are processed securely through our third-party payment gateways (e.g., Stripe, PayPal). We do not store your full credit card details on our servers.
- Communications: If you contact us directly, we may receive additional information such as your name, email address, the contents of your message, and any attachments you may send us.
Information Collected Automatically
When you visit our store, we may automatically collect certain information about your device, including:
- IP address
- Browser type
- Time zone
- Cookies (small text files stored on your device to enhance your browsing experience)
The information we collect is controlled by the governing laws in your country and your decision to opt in or out, if offered.
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Process, fulfill, and ship your orders.
- Send you order confirmations, tracking details, and updates.
- Communicate with you, including for customer service.
- Understand and analyze how you use our website to improve our store and community offerings.
- Send you promotional emails, newsletters, or updates about SOK (only if you have opted in).
- Find and prevent fraud.
3. Sharing Your Information
We do not sell your personal data. We only share your information with trusted third-party service providers to help us run our store and deliver your orders:
| Third-Party Category | Purpose |
| E-commerce Platform | To host our store and manage inventory. |
| Payment Processors | To securely process your transactions. |
| Royal Mail | Our primary courier, used to print shipping labels and deliver your packages securely from Shetland to your doorstep. |
| Analytics Partners | To understand website traffic and behavior (e.g., Google Analytics). |
We may also share your information to comply with applicable UK laws and regulations, to respond to a lawful request for information, or to otherwise protect our rights.
4. Cookies and Web Beacons
Like any other e-commerce website, https://store.sokshetland.org/ uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
You can choose to disable cookies through your individual browser options.
5. Your Rights (UK GDPR)
Under UK data protection law, you have rights including:
- Your right of access: You have the right to ask us for copies of your personal information.
- Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate.
- Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
If you would like to exercise any of these rights, please contact us at sok@sokshetland.org.
6. Data Retention
When you place an order through our store, we will maintain your Order Information for our records unless and until you ask us to delete this information or until required to delete it by law, whichever happens first.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.
8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at sok@sokshetland.org or by mail using the details provided below:
SOK: Shetland's Organisation for Knitters
88 Commercial Street Lerwick Shetland ZE1 0EX